Refund policy

EU Consumer Rights

If you are a consumer residing in the European Union, you have statutory consumer rights under applicable consumer protection laws, including the right to withdraw from an online purchase without giving any reason.

As part of our customer-friendly return policy, Uniform offers a 30-day return period from the date you receive your order. This return period includes and exceeds the minimum withdrawal period required under applicable European Union consumer protection laws.

To exercise your right to return a product, please contact us at info@uniform.com.hr or submit a return request through your customer account.

You must send back the goods without undue delay after notifying us of your decision to return the products.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Unless otherwise agreed, the direct cost of returning the goods shall be borne by the customer.

The right of withdrawal does not apply to:

• goods made to the consumer's specifications or clearly personalized;
• sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
• other products exempt from the right of withdrawal under applicable consumer protection laws.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, not damaged, without stains or odors, with tags, and in its original packaging.

To begin the refund process, log in to your customer account, choose the product you would like to return, and select the return reason. To log in to your account, follow this link.

Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return safely reaches our warehouse.

Please note that returns will need to be sent to the following address:

Ulica Janka Leskovara 16

UNIFORM, vl. Hana Janjanin

10000 Zagreb

Croatia

After we receive your package, it takes a few working days to review and process it. If the returned products do not comply with the policy, we will immediately contact you. If the products were returned in accordance with our policy, we will notify you that the refund has been processed. Your refund will be issued to the same payment method you used for your original purchase.

If you paid by cash (e.g. cash on delivery), we kindly ask you to send us your bank account details (IBAN and account holder name) to info@uniform.com.hr so we can process your refund.

Please make sure the information is accurate to avoid delays. Once we receive your details, we’ll issue the refund as soon as possible.

Uniform is responsible for genuine manufacturing defects of products purchased in the online store uniform.com.hr. If the customer has any complaint based on Article 10 of the Consumer Protection Act, please notify us at info@uniform.com.hr.

If the consumer receives goods that are defective or receives an item they did not order, they must send an email to info@uniform.com.hr with a photo showing the incorrect item (whether it is a defect or a wrongly delivered item). The merchant undertakes to respond within 7 days, review the photos showing the defect, and if the complaint is justified, arrange pickup of the goods at its own expense and deliver a replacement item, also at the company's expense.

The consumer (customer) is required to properly and securely package the goods and, in agreement with the company, hand them over to a GLS courier.

Once we receive your package, we need a few working days to inspect and process it. If the returned products do not comply with the policy, we will contact you immediately via email. If the returned products comply with our policy, we will notify you by email that the refund has been processed. Refunds are issued via the CorvusPay system for card payments, or by bank transfer to your IBAN for orders paid upon delivery.

You can always contact us for any return questions at info@uniform.com.hr.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable consumer protection laws.